# Organization (/docs/overview/account-admin)

> For the complete documentation index, see [llms.txt](https://docs.tandemcx.ai/llms.txt). Any page on this site can be fetched as Markdown by appending `.md` to its URL.

**Admin → Organization** covers the settings that describe your organization as a whole.
Like the rest of the Admin section, it is gated on the administrator role, which every
role Tandem issues today carries. See [Manage Users](/docs/overview/manage-users).

The page is titled with your organization's name, with its ID underneath. To change the name
or the organization email, select the pencil beside the name, make your changes, and select
**Save**.

## Organization name

The name your organization is known by across Tandem: in billing, in support
conversations, and wherever the account is referenced.

Renaming is safe and takes effect immediately. It doesn't affect your workflows, phone
numbers, users, or data. It is a label. The name must be one no other organization in Tandem
uses, ignoring case.

## Organization email

Your organization's contact address.

Payment receipts go to a separate billing email, which you change on **Admin → Billing**. If
the billing email is the same address as the organization email, changing the organization
email changes it too. If you set the billing email to a different address, it stays as it is,
and Tandem says so when you save. A sub-tenant has no billing email of its own: its billing
is managed by its parent organization.

<Callout type="warn">
    Changing the organization email does **not** change who can sign in. It's the address we contact
    the organization at, not a login. To change who has access, use [Manage
    Users](/docs/overview/manage-users).
</Callout>

## Organization ID

A read-only identifier for your organization, shown under its name so you can quote it. Select
it to copy it. **Include it when you contact support** — it's the fastest way for us to find
your account.

## Live chat takeover

If supervisors can [take website chats over](/docs/agents/live-conversations#taking-a-chat-over)
for your organization, the page has a **Live chat takeover** section. It isn't enabled for every
organization. Only an organization admin can save changes. The section sets:

- **Name shown to visitors.** What a visitor sees in **You're now chatting with [name]**:
  **Display name** (the name each member sets under **Name shown in chats**), **First name and
  last initial**, or **First name**. A member with no display name shows as first name and last
  initial. Where a first name is missing the last name is used, and with neither the visitor sees
  **a team member**. An email address is never shown.
- **Show a fixed label instead.** A label of up to 40 characters, such as **Support team**, shown
  for every supervisor in place of any name. It overrides the format above. The visitor's header
  shows a generic person icon instead of initials.
- **Flag a chat as abandoned after.** A whole number of minutes from 1 to 30, default 3. When the
  supervisor holding a chat isn't watching it and the visitor has waited this long, the chat gets
  a **Visitor waiting** alert and another admin can **Pick up**.

A **Preview** line under the fields shows what a visitor would see for you.

## Sub-tenants

If you need a separate organization under this one — a brand, a region, a subsidiary — an
Owner can create one from this page with **Create Sub-Tenant**, and every administrator sees
the list of them here. See [Sub-Tenants](/docs/overview/sub-tenants).

## Delete this organization

An Owner can permanently delete the organization from **Delete this Organization**, at the
bottom of the page. Everyone loses access right away, and the organization's data is deleted 7
days later. See [Delete an Organization](/docs/overview/delete-organization).

## Next steps

<Cards>
    <Card
        title="Sub-Tenants"
        href="/docs/overview/sub-tenants"
        description="Separate organizations under this one, and switching between them."
    />
    <Card
        title="Manage Users"
        href="/docs/overview/manage-users"
        description="Invite people, change roles, and remove access."
    />
    <Card
        title="Billing"
        href="/docs/overview/billing"
        description="Your balance, what usage has cost, and adding funds."
    />
    <Card
        title="Delete an Organization"
        href="/docs/overview/delete-organization"
        description="What deleting removes, and what to export first."
    />
    <Card title="Admin" href="/docs/overview/admin" description="Everything else under Admin." />
</Cards>