# Agent Assist (/docs/workflows/reference/category/queue/agentAssist)

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Set or dynamically update rich-text content displayed in the agent assist node during a live conversation.

Displays rich-text guidance to the handling agent during a live conversation — scripts, next-best-action prompts, or account context. The content can embed `$(name)` variables, so it reflects data gathered in the flow. Enable dynamic update to refresh what the agent sees as the conversation progresses rather than setting it once. Continues on the `default` exit.

**Category:** Queue  
**Provider:** Sharpen  
**Requires integration:** sharpen  
**Latest version:** 1.0.0

## Fields

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| Content (`content`) | richText | Yes | Rich text content to display in the agent assist node. Supports HTML formatting. |
| Dynamic Update (`dynamic`) | boolean | No | When true, updates the agent assist node content in real-time as the conversation progresses. When false, content is set once. |

## Exits

- `default` (required)
- `invalidInput` (system)
- `fallback` (system)

System exits (auto-injected, hidden when unwired): `invalidInput`, `fallback`.