# Create Callback (/docs/workflows/reference/category/queue/createCallback)

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Create a queue callback in Sharpen so an agent calls the customer back.

Adds the current conversation to a Sharpen queue as a callback request instead of holding the line. Choose the target queue, optionally set the callback number (defaults to the caller's number), and add skills or a priority to influence routing. The customer can hang up and keep their place in line; an agent calls them back when one is available.

**Category:** Queue  
**Provider:** Sharpen  
**Requires integration:** sharpen  
**Latest version:** 1.0.0

## Fields

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| Queue (`queueId`) | dynamicDropdown | Yes | The Sharpen queue to create the callback in. |
| Callback Number (`callbackNumber`) | phoneNumber | No | The number to call back. Defaults to the caller's number when left blank. |
| Skills (`skills`) | array of strings | No | Skills to assign to the queue member for skill-based routing. |
| Priority (`priority`) | number | No | The priority level (queue points) for the queue member. Higher values indicate higher priority. Example: `4` |

## Exits

- `default` (required)
- `invalidInput` (system)
- `fallback` (system)

System exits (auto-injected, hidden when unwired): `invalidInput`, `fallback`.