Agents
Building and configuring voice agents on Tandem.
Tandem agents hold a conversation and act on what the other person says. One agent can answer phone calls, chat on your website through an embeddable chat widget, or do both — the agent's own Channels setting decides which. You configure an agent's persona and behavior in Voice Agents, and give it facts to draw on by attaching a knowledge base. Contacts is a separate list of the people your organization talks to, with the fields you define on them. An agent set to recognize its callers matches a call to one of those records, is told who is on the line, and can write back what it learns.
Voice Agents
What a voice agent is, how a call flows through one, and what you configure.
Getting Started
Build a working voice agent and take a call with it.
Templates
Start from a reusable configuration, or save an agent as one.
Chat Widget
Put one of your agents on your website as an embeddable chat.
Knowledge Base
Create a knowledge base and attach it to an agent so it can answer callers from your own content.
Live Conversations
Watch every call and chat in progress right now, and read the transcript as it happens.
Using an Agent in a Workflow
Hand a call to an agent and route on the outcome.
Contacts
Keep one record per person you talk to, with the numbers they reach you on and the fields you define.
Callback Scheduling
Publish a booking page where customers pick a time for you to call them back.
Security Review
Ask Tandy to review an agent's configuration for risks a caller could exploit.