Organization
Rename your organization, change the address account notices go to, and find the organization ID support asks for.
Admin → Organization covers the settings that describe your organization as a whole. Like the rest of the Admin section, it is gated on the administrator role, which every role Tandem issues today carries. See Manage Users.
The page is titled with your organization's name, with its ID underneath. To change the name or the organization email, select the pencil beside the name, make your changes, and select Save.
Organization name
The name your organization is known by across Tandem: in billing, in support conversations, and wherever the account is referenced.
Renaming is safe and takes effect immediately. It doesn't affect your workflows, phone numbers, users, or data. It is a label. The name must be one no other organization in Tandem uses, ignoring case.
Organization email
Your organization's contact address.
Payment receipts go to a separate billing email, which you change on Admin → Billing. If the billing email is the same address as the organization email, changing the organization email changes it too. If you set the billing email to a different address, it stays as it is, and Tandem says so when you save. A sub-tenant has no billing email of its own: its billing is managed by its parent organization.
Changing the organization email does not change who can sign in. It's the address we contact the organization at, not a login. To change who has access, use Manage Users.
Organization ID
A read-only identifier for your organization, shown under its name so you can quote it. Select it to copy it. Include it when you contact support — it's the fastest way for us to find your account.
Live chat takeover
If supervisors can take website chats over for your organization, the page has a Live chat takeover section. It isn't enabled for every organization. Only an organization admin can save changes. The section sets:
- Name shown to visitors. What a visitor sees in You're now chatting with [name]: Display name (the name each member sets under Name shown in chats), First name and last initial, or First name. A member with no display name shows as first name and last initial. Where a first name is missing the last name is used, and with neither the visitor sees a team member. An email address is never shown.
- Show a fixed label instead. A label of up to 40 characters, such as Support team, shown for every supervisor in place of any name. It overrides the format above. The visitor's header shows a generic person icon instead of initials.
- Flag a chat as abandoned after. A whole number of minutes from 1 to 30, default 3. When the supervisor holding a chat isn't watching it and the visitor has waited this long, the chat gets a Visitor waiting alert and another admin can Pick up.
A Preview line under the fields shows what a visitor would see for you.
Sub-tenants
If you need a separate organization under this one — a brand, a region, a subsidiary — an Owner can create one from this page with Create Sub-Tenant, and every administrator sees the list of them here. See Sub-Tenants.
Delete this organization
An Owner can permanently delete the organization from Delete this Organization, at the bottom of the page. Everyone loses access right away, and the organization's data is deleted 7 days later. See Delete an Organization.