Admin
The organization-wide settings under Admin, and who can reach them.
Admin in the left navigation covers the settings that apply to your whole organization rather than to one workflow or one agent: who can sign in, the credentials and shared values your workflows and agents draw on, the domains you send email from, your phone numbers, and your balance.
The section is gated on the administrator role. Every role Tandem issues today (Owner, Admin, and Member) carries it, so in practice everyone in your organization can open these pages. Member is planned to become a limited role; until it does, don't rely on it to keep someone out of Admin. See Manage Users.
The pages
Manage Users
Invite people, change their role, and disable or remove someone who has left.
Secrets & Variables
Store API keys and shared values once, then reference them by name from agents and workflow nodes.
Email Domains
Verify a domain you own so workflows and agents can send email from your own addresses.
Call Recording
Which calls are recorded, set per phone number over an organization-wide default.
SMS Sender Registration
Register a toll-free number for SMS through toll-free verification, so carriers accept messages from it.
Billing
Check your balance, see what usage costs, and manage your cards.
Contact Attributes
Define the fields every contact in your organization can hold beyond a name and a number.
Audit Log
Review who changed what in your organization, filter the log, and export a range as CSV.
Organization
Rename the organization, change where account notices go, and find your organization ID.
Sub-Tenants
Create a separate organization under your own, from the Organization page, and switch between them.
Pages not yet documented
One Admin page has no guide in this portal yet. It works; it isn't written up here yet.
| Page | What it does |
|---|---|
| Phone Numbers | Buy numbers, and point each one at a workflow or a voice agent |
SIP Trunks connects your own carrier to Tandem over SIP. Its guide so far covers inbound SIP headers. Contact support if you need either page walked through before its guide is written.
Some pages are still rolling out
Email Domains, Billing, Contact Attributes, Audit Log, SIP Trunks and Sub-Tenants are enabled per organization. If one isn't in your sidebar, it isn't switched on for you yet. Contact support rather than assuming the page has moved.
SMS Sender Registration is also rolling out. Until it reaches your organization, a phone number's sidebar shows its SMS status but no Enable SMS action. See SMS Sender Registration.