Creating an Account

You can create a Tandem account yourself from the sign-in page, no invitation needed. There are two ways to do it: Continue with Google, or an emailed 6-digit code. What happens next is the same either way, and depends on whether your organization already exists.

Once your email is confirmed you'll be asked to choose:

Create an organization — you're the first person here. Naming it creates the organization and makes you its Owner, which is a full administrator role.
Join an existing organization — a colleague already set yours up. Ask one of its admins to invite you, then sign in again once they have.

If your organization already exists, don't create one. There's no way to merge two organizations later, and you'd be on your own rather than with your team. When in doubt, ask a colleague before choosing.

Signing up with Google

If your work email is a Google account, this is the shorter path. It works on both cards: the sign-in form and the Create your account form.

Google sign-in is being rolled out. If there's no Continue with Google button on the sign-in page, it isn't enabled for your environment yet. Use the emailed code below.

Select Continue with Google

Tandem sends you to Google to sign in and to confirm you're happy to share your name and email address.

Come back to Tandem

Google returns you to Tandem, which shows Signing you in while it finishes. There's no code to enter: Google has already confirmed the address for us.

Continue in Tandem

If you're already in an organization, you land in the app. If you're not, Tandem asks whether you're starting one or joining one: that's the Choose your path step below, and it works the same for both routes.

Already have a Tandem account under the same Google address? Selecting Continue with Google signs you into that same account and organization. It doesn't create a second one, and you can keep using the emailed code instead whenever you prefer.

Signing up with an emailed code

Select Create an account below the sign-in form.

Tell us who you are

Enter your first name, last name, and work email address. We use the email as your sign-in identity, so it needs to be one you can receive mail at.

Confirm your email

We email you a 6-digit code. Enter it to prove the address is yours.

The code is short-lived — if it expires before you get to it, select Resend code. If you mistyped the address, Use a different email takes you back a step.

Choose your path

You're signed in, but not in an organization yet, so Tandem asks which of the two you are.

Joining a team? Select nothing here. Ask an admin at your organization to invite the address you just confirmed, from Admin → Manage Users. Once they have, sign in again and you'll land in their organization with access to its workflows, numbers, and agents.

Starting fresh? Select Create an Organization and continue.

Name your organization

Only if you're creating one. Your organization is the workspace your team, phone numbers, and workflows live in. Enter a name and select Continue — that's the point the organization is actually created.

Use the name your customers would recognize; it's the account name you'll see referenced in billing and support. You can rename it later from Admin → Organization, so it isn't a permanent choice.

No two organizations in Tandem can share a name, ignoring case. If another organization already has the name you enter, Tandem says so under the name field. Change it and select Continue again. If the name is taken because your organization is already on Tandem, don't create a second one. Ask one of its admins to invite you.

Invite and remove users, and change their roles — see Manage Users.
Rename the organization and change its email address — see Organization.
Buy and configure phone numbers, and reach everything else under Admin.

Everything a normal user can do, you can do too. Administrator access is additive.