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hubIntegrations

Connect Tandem to external platforms and services.

Integrations let your workflows talk to external platforms. Some nodes require a connected integration before they can be used — you connect these on the Integrations page in the app, and the corresponding nodes then appear in the Node Library.

A node that needs an integration shows an Integration required note on its reference page and links back to the relevant guide below.

Managing integrations

The Integrations page lists the integrations you have connected. To add one, click Add Integration and pick it from the dialog. Integrations you can connect only once, such as Ytel or ElevenLabs, show Connected there when they already are.

The Status column shows one of two values:

  • Active — the credentials are saved.
  • Needs Attention — the provider rejected the saved credentials. This applies to Ytel and Zendesk. Open the integration and replace them.

Click the edit button on a row to open it. Tandem never shows a saved secret again, so a saved API key, token, or password appears as Saved, with the last four characters where Tandem keeps them. Type in the field to replace it. Leave it blank to keep the saved value. Credentials that work as a pair, such as an AWS access key ID and secret access key, must be entered together. Slack's optional signing secret also offers Remove.

Available integrations

SharpenSharpen platform nodes: query SharpenDB, transfer to queues, and trigger agent assist.AWSRun custom logic by invoking your AWS Lambda functions. Requires a connected AWS integration.credit_cardAuthorize.netSecurely capture and charge caller payments through Authorize.net. Requires a connected Authorize.net integration.ElevenLabsConnect your ElevenLabs account so voice agents can speak with ElevenLabs voices.chatSlackPost messages to your Slack workspace from a workflow. Requires a connected Slack integration.confirmation_numberZendeskFile Zendesk support tickets from a workflow or an AI agent. Requires a connected Zendesk integration.YtelSchedule callbacks in your Ytel contact center. Requires a connected Ytel integration with its Non-Agent API connection set.boltMeridianLook up co-op member accounts, balances, outages and payment arrangements in Meridian.

For the full field-and-exit detail on any node, see the node reference.

System Variables

Every $(sys.*) value a workflow can reference — execution context, caller data, and date/time — with its type and when it's available.

Sharpen

Query SharpenDB and route conversations to queues.

On this page

Managing integrationsAvailable integrations