Queue
Support agents working in queues. Trigger agent assist or send notifications to agents.
Agent AssistSet or dynamically update rich-text content displayed in the agent assist node during a live conversation.Create CallbackCreate a queue callback in Sharpen so an agent calls the customer back.Notify Agent in QueueSend a toast notification to a specific agent in Queue, identified by email address.Create Ytel CallbackSchedule a callback in Ytel so an agent calls the customer back.