Agent AssistQueueSharpenagentAssist· Version 1.0.0
Set or dynamically update rich-text content displayed in the agent assist node during a live conversation.
Displays rich-text guidance to the handling agent during a live conversation — scripts, next-best-action prompts, or account context. The content can embed $(name) variables, so it reflects data gathered in the flow. Enable dynamic update to refresh what the agent sees as the conversation progresses rather than setting it once. Continues on the default exit.
Integration required
Connect the Sharpen integration before using this node.
Fields
| Field | Type | Required | Description |
|---|---|---|---|
Contentcontent | richText | Required | Rich text content to display in the agent assist node. Supports HTML formatting. |
Dynamic Updatedynamic | boolean | Optional | When true, updates the agent assist node content in real-time as the conversation progresses. When false, content is set once. |
Exits
default
System exits (auto-injected, hidden when unwired): invalidInput, fallback.