Create CallbackQueueSharpencreateCallback· Version 1.0.0
Create a queue callback in Sharpen so an agent calls the customer back.
Adds the current conversation to a Sharpen queue as a callback request instead of holding the line. Choose the target queue, optionally set the callback number (defaults to the caller's number), and add skills or a priority to influence routing. The customer can hang up and keep their place in line; an agent calls them back when one is available.
Integration required
Connect the Sharpen integration before using this node.
Fields
| Field | Type | Required | Description |
|---|---|---|---|
QueuequeueId | dynamicDropdown | Required | The Sharpen queue to create the callback in. |
Callback NumbercallbackNumber | phoneNumber | Optional | The number to call back. Defaults to the caller's number when left blank. |
Skillsskills | array of strings | Optional | Skills to assign to the queue member for skill-based routing. |
Prioritypriority | number | Optional | The priority level (queue points) for the queue member. Higher values indicate higher priority. Example: 4 |
Exits
default
System exits (auto-injected, hidden when unwired): invalidInput, fallback.