Customer 360BotSharpencustomer360· Version 1.0.0
Look up customer conversation metrics (calls, holds, transfers, etc.) for a phone number over a configurable time window.
Looks up a customer's recent conversation history for a phone number — counts of calls, holds, transfers, and similar metrics — over a review window you set in hours (1–168). The results are saved to a variable you name, so downstream nodes can branch on them (for example, route a frequent recent caller differently). The flow takes the timeout exit if the lookup doesn't return in time, and default otherwise.
Integration required
Connect the Sharpen integration before using this node.
Fields
| Field | Type | Required | Description |
|---|---|---|---|
Customer Phone NumbercustomerPhoneNumber | phoneNumber | Required | The phone number to look up customer conversation records for. Example: +15551234567 |
Hours to ReviewhoursToReview | number | Required | The amount of hours to review against. (1 - 168) Example: 48 |
Customer Data VariablecustomerDataVariable | string · variableName | Required | Variable name to store the returned metrics JSON object. Extract fields via JSONPath or reference them via custom variable syntax, i.e $(var_name.totalCalls). Example: metrics |
Timeouttimeout | number | Optional | The amount of time to wait for the query to finish, in seconds. Defaults to 1 second. Example: 2 |
Exits
defaulttimeout
System exits (auto-injected, hidden when unwired): invalidInput, fallback.