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Notify Agent in QueueQueueSharpennotifyAgentInQueue· Version 1.0.0

Send a toast notification to a specific agent in Queue, identified by email address.

Sends a toast notification to one specific agent in Queue, addressed by their email. Provide a title and body, both of which can include $(name) variables to carry run-specific detail. Use it to alert a known agent — for example the owner of an account or a supervisor — rather than to route work to a queue. Continues on the default exit.

Integration required

Connect the Sharpen integration before using this node.

Fields

FieldTypeRequiredDescription
Agent Email Address
agentEmailAddress
emailRequiredThe email address of the agent to notify.
Example: email@gmail.com
Title
title
stringRequiredThe title of the notification to send.
Example: Hello!
Body
body
stringRequiredThe body of the notification to send.
Example: This is an urgent notification.

Exits

default

System exits (auto-injected, hidden when unwired): invalidInput, fallback.

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