phone_callbackCreate Ytel CallbackQueueYtelcreateYtelCallback· Version 1.0.0

Schedules a callback in your Ytel contact center so an agent calls the customer back at a set time. The node looks up the lead by the callback number and schedules the callback on it; when no lead has that number, it adds one to the List ID you choose. Set Callback Date & Time as YYYY-MM-DD HH:MM:SS in the dialer's time zone, usually from a $(variable) an AI agent filled in. The callback number defaults to the caller's number. Callback Type decides who takes the call: any agent in the campaign, or only the Callback User. Prerequisites: a connected Ytel integration on the Integrations page. The flow takes default once Ytel confirms the callback, and fallback when Ytel rejects it or cannot be reached. A test run skips the callback and takes default, including an AI agent's preview or test of a workflow that uses this node as a tool.