Create Ytel CallbackQueueYtelcreateYtelCallback· Version 1.0.0
Schedule a callback in Ytel so an agent calls the customer back.
Schedules a callback in your Ytel contact center so an agent calls the customer back at a set time. The node looks up the lead by the callback number and schedules the callback on it; when no lead has that number, it adds one to the List ID you choose. Set Callback Date & Time as YYYY-MM-DD HH:MM:SS in the dialer's time zone, usually from a $(variable) an AI agent filled in. The callback number defaults to the caller's number. Callback Type decides who takes the call: any agent in the campaign, or only the Callback User. Prerequisites: a connected Ytel integration on the Integrations page. The flow takes default once Ytel confirms the callback, and fallback when Ytel rejects it or cannot be reached. A test run skips the callback and takes default, including an AI agent's preview or test of a workflow that uses this node as a tool.
Integration required
Fields
| Field | Type | Required | Description |
|---|---|---|---|
Callback Date & TimecallbackDateTime | string | Required | When to call back, as YYYY-MM-DD HH:MM:SS in the dialer's time zone. Supports $(variable) interpolation. Example: 2026-10-20 14:30:00 |
Callback NumbercallbackNumber | phoneNumber | Optional | The number to call back. Defaults to the caller's number when left blank. |
List IDlistId | string | Required | The Ytel list a new lead is added to when no lead has this number. Example: 1001 |
Campaign IDcampaignId | string | Required | The Ytel campaign the callback is scheduled in. |
Callback TypecallbackType | string | Optional | Who can take the callback. Leave blank for any agent in the campaign; choose User Only to reserve it for the Callback User. |
Callback UsercallbackUser | string | Optional | The Ytel user the callback belongs to. Required for User Only. |
Callback StatuscallbackStatus | string | Optional | The lead status Ytel holds the callback under (for example CBHOLD). Leave blank for the dialer's default. |
Commentscomments | textArea | Optional | A note the agent sees with the callback. Supports $(variable) interpolation. |
First NamefirstName | string | Optional | The caller's first name, written to the lead. |
Last NamelastName | string | Optional | The caller's last name, written to the lead. |
Emailemail | Optional | The caller's email address, written to the lead. | |
Country CodephoneCode | string | Optional | The dialing country code for the callback number. Defaults to 1. A number written with a leading + must start with this code. Example: 1 |
Exits
System exits (auto-injected, hidden when unwired): invalidInput, fallback.