Transfer to QueueSessionSharpentransferToQueue· Version 1.0.0
Transfer a call to a Sharpen queue, with optional skills and priority.
Transfers the caller to a Sharpen queue for an agent to pick up, and ends the workflow. Choose the target queue, optionally list skills so the call routes only to qualified agents (skill-based routing), and set a priority (queue points, higher first) to place higher-value calls ahead in line. A call that reached Tandem from Sharpen is handed back to Sharpen and leaves Tandem; if Tandem cannot confirm that the handback was sent, the node takes its fallback exit and the caller may already have reached the queue. Any other call is connected to Sharpen, and Tandem stays on the call until it ends. If Sharpen does not take a call that started on Tandem, the node takes its fallback exit and the caller is still on the line, so the fallback path can play a message or try another route. Support for calls that started on Tandem is being turned on for organizations in stages; until it is on for yours, the node takes its invalidInput exit for those calls. If the selected queue is no longer in your Sharpen organization, the node takes its invalidInput exit. If the caller hangs up during the transfer, the workflow ends. To reach an external number instead, use Transfer to External.
Integration required
Fields
| Field | Type | Required | Description |
|---|---|---|---|
QueuequeueExtension | dynamicDropdown | Required | The queue to transfer to |
Skillsskills | array of strings | Optional | Skills to assign to the queue member for skill-based routing. |
Prioritypriority | number | Optional | The priority level (queue points) for the queue member. Higher values indicate higher priority. Example: 4 |
Exits
System exits (auto-injected, hidden when unwired): invalidInput, fallback.